R18+  
 

Frequntly Asked Questions

>> What about secure and discreet packaging?
>> Why didn't I receive the confirmation email after ordering?
>> Do I have to register as a member to buy anyting here
>> What areas do we send to?
>> How much you charge for delivery?
>> How long is the delivery process?
>> Are parcels insured?
>> Is tracking available?
>> Why do we require personal information?
>> What personal information we require?


What about secure and discreet packaging?
All of our parcels are packed with absolute discretion in mind. Packaging is plain and the return sender is the name of the staff member who packs the order and the address is our PO Box address. There will be no identifiable information on the parcel.

We pack all fragile products will multi-layer bubble material first. Then we use cardboard wrap outside as well. We keep our unbroken rate more than 99% so far.

Why didn't I receive the confirmation email after ordering?
The system automatically send a confirmation email ofter each order online. If you have not got the email after a few minutes, the most possible reason is that you had input an wrong email address when ordering. In this case, please goto the contact us page and leave your message and correct email address. To avoid this happening again, the best way is to register as our member. It is easy and completely free.

Do I have to register as a member to buy anyting here?
No, you don't need to be a member to purchase on our web. However, we strongly recommend customers to register. There are some reasons:
1) A regitered member doesn't need to input shipping details everytime when ordering.
2) You can log on and check your order detail anytime you like.
3) To avoid any mistakes when you everytime input emails, address etc..

What areas do we send to?
We post to all parts of Australia including remote areas. We currently do not ship overseas.

How much you charge for delivery?
Please check our shipping policy for detail.

How long is the delivery process?
We guaranteed send your order within 2 working days when we get the payment. We currently send all parcels by Australia Post. We have built a web page one which you can input your post code and then get an estimated delivery time. Please click here .

Are parcels insured?
For orders more than $20, all parcels are insured. In the unlikely event that a parcel is lost, you will not be left out of pocket. We Insure at NO cost to the buyer. With lost parcels there is a process we have to follow and this can take a couple of days (performing an enquiry with the postal service, as it could be a simple matter of a delay or wrong address given), so patience is appreciated in this instance.
For orders less than $20, we may use normal mail or couriers depending on the parcel. If it goes through normal mail, it will not be insured.

Is tracking available?
Please check our shipping policy for detail.

Why do we require personal information?
We do not give out your personal information (aside from the chosen postal service), we require your phone number in case we need to ring you to talk about your order, but more importantly the postal provider may need to contact you in regards to the delivery (ie; where they have tried delivering a couple times with no luck). Your credit card details are automatically deleted once order is processed.

What personal information we require?
-Valid first and last name
-Valid email address (for your invoice and tracking number, and if we need to contact you in regards to any issue with the order)
-Valid phone number (for the above reasons mentioned in regards to issues with mail)
-Credit card name must also match the name of the person ordering